FREQUENTLY ASKED QUESTIONS – North America
Q: What is the difference between a sourcer and a recruiter?
A: The main difference between a sourcer and a recruiter is whether there is non-voice or voice communication with candidates. A sourcer is only sourcing resumes online and will only initiate email communication (non-voice communication) with a candidate at the client’s discretion. In addition to sourcing qualified candidates, a recruiter calls and pre-screens candidates (voice communication) for our clients by phone.
Q: Do you specialize in sourcing or recruiting candidates for specific industries?
A: Approximately 65% of our client business is sourcing and filling jobs of every skill and level across the Information Technology (IT) sector. We also provide sourcing and recruiting services for clients across the engineering, manufacturing, construction, financial services and healthcare industries. Below is a sampling of the kinds of roles our expert teams are helping clients fill every day.
- Admin Assistant
- Customer Service
- All IT roles, skill sets and levels
- Mechanical Engineers
- Project Managers
- Highway Engineers
- Equipment Operators
- General Laborers
- Financial Analyst
- Marketing Analyst
- Digital Media
Q: How are search terms for candidate searches defined?
A: Our clients provide us with a detailed job description for each position, which we use to identify search terms for sourcing candidates for each specific role. The more details you provide on the role and your requirements, the more effective and efficient 247 will be. To help our clients gauge search activity and effectiveness, we provide detailed daily submission reports that show search strings, number of resumes sourced, names of candidates and the job boards used to source each candidate.
Q: Does 247 operate its own ATS (applicant tracking system) to support clients that do not have an ATS?
A: Yes, 247 operates its own ATS. We provide each client with portal access to our ATS so you can post requirements for jobs, provide feedback on resumes submitted, put jobs on hold and close out job requests.
Q: Will I always work with the same sourcer?
A: We will assign one sourcer to your account as well as a full support team that includes a QA Lead, Delivery Manager on Onshore Client Resource. You can read about the full team of resources that will serve as your support team here. When a member or your account team—Sourcer, Recruiter, Delivery Manager, etc.—is on leave or sick, we have back up resources who are trained on each account and able to immediately step and expertly support your needs.
Q: How many positions per day and per week does the 247 sourcing rate include?
A: Sourcers can work up to five positions each day of a five-day work week. You can change the positions the sourcer works on every day. Therefore, sourcers may work on up to 25 positions per week.
Q: How will I know which job board is the source of the candidate resume?
A: You will be provided with a submission report at the end of each day which includes the details on all sourcing activities, such as the job board each candidate is sourced from, the number of candidate submissions and the names of candidates identified.
Q: What job boards, sites and tools does 247 use to ensure an expansive and thorough candidate search process?
A: 247 created a proprietary tool, SearchPath, to generate one powerful search across all the job boards we are licensed to access, which include:
- Linked IN
- Clearance Jobs.com
In addition, our teams use SearchPath to source candidates from any free site that can be accessed via the open web. You can learn more about the broad reach and powerful capabilities of SearchPath here.
Q: Will I be provided with an example email used to communicate with candidates so I am confident that the email is personalized and not a mass-produced email message?
A: We can provide you with email and InMail (LinkedIn message platform) examples we have used in the past. Clients are also welcome to provide us with an email template for their 247 team to use and customize by candidate.
Q: What hours do 247 recruiters work?
A: To ensure our clients with responsive service and communication, our recruiters work shifts during North American business hours across all time zones.
Q: How do you guarantee the quality of your work?
A: We have stringent quality assurance procedures and tools in place to ensure the resumes we source match your requirements. Prior to submission, resumes are reviewed by a member of our quality assurance team to ensure they match the search you have provided. Additionally, your Delivery Manager will be in regular contact with you to check that you are satisfied with the quality of our work.
Q: How far back will you search on the Job Boards?
A: You will decide how far back you would like us to search and provide us with this information for each search request.
Q: Do you provide contact data for all the candidates you source?
A: We provide you with the contact information the candidate has uploaded to job boards and/or social media sites. We utilize in-house, proprietary software to source email/phone data that is within the public domain and add it to candidate profiles prior to submitting them to you. However, email or phone data must be within the public domain for us to be able to provide it.
Q: How does your billing work?
A: Our billing process is simple and flexible. We charge you at the end of each month, and you can cancel service anytime with a 15-day notice.